Privacy Policy
Raksa Dhamma takes the privacy of its clients and website visitors seriously. This policy explains clearly what personal data we collect, why we collect it, how we use it, and what choices you have.
Last Updated: 12 May 2025 | Effective Date: 12 May 2025
1. Introduction
Raksa Dhamma ("we", "us", "our") is a legal services firm based at 29 Phuket Road, Talat Yai, Mueang, Phuket 83000, Thailand. We act as the data controller for personal information collected through this website and in the course of providing our pension legal services.
This Privacy Policy applies to all individuals who visit our website at https://raksadha.cyou, submit enquiries, or engage with our services. By using our website, you acknowledge that you have read and understood this policy.
2. Data We Collect
We only collect personal information that is necessary for the purposes described in this policy.
Information you provide directly:
- Your name and contact details (email address, telephone number) submitted via our enquiry form.
- The content of messages you send to us describing your circumstances or questions.
- Correspondence exchanged during the course of our services.
Information collected automatically:
- Technical data such as IP address, browser type, and device information.
- Pages visited, time spent on site, and referring URL (via analytics tools).
- Cookie data in accordance with your consent preferences.
Legal basis for processing:
- Consent — where you have opted in to cookies or marketing communications.
- Legitimate interests — for website analytics and service improvement.
- Performance of a contract — when processing data to deliver our services.
- Legal obligation — where required by Thai law or professional regulations.
Personal data collected through enquiry forms is retained for up to 3 years from the date of last contact. Client matter data is retained for 7 years in accordance with Thai legal practice requirements.
3. How We Use Your Data
We use your personal data only for the following purposes:
- Responding to your enquiries and arranging initial consultations.
- Delivering the specific legal services you have engaged us for.
- Keeping you informed of the progress of your matter.
- Sending administrative communications such as appointment reminders or document requests.
- Improving our website and understanding how visitors interact with it.
- Complying with legal and regulatory obligations.
We do not sell, rent, or trade your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.
Third-party service providers:
We may share data with trusted service providers (such as website hosting, email delivery, and analytics platforms) who act on our behalf and are bound by appropriate data protection agreements. These parties may not use your data for their own purposes.
4. Data Protection Measures
We take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, or disclosure.
- Data transmitted to and from our website is protected by SSL/TLS encryption.
- Access to client records is restricted to authorised staff members only.
- Our systems are monitored and reviewed on a regular basis for potential vulnerabilities.
- In the event of a data breach that poses a risk to your rights, we will notify affected individuals without undue delay.
- Physical documents are stored securely and disposed of in accordance with professional guidelines.
6. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where there is no compelling reason for continued processing.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Data Portability
Receive your data in a structured, machine-readable format where technically feasible.
Withdraw Consent
Withdraw consent at any time for processing that relies on it, without affecting prior lawful processing.
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
7. Third-Party Links
Our website may occasionally include links to external websites or resources. These sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any external site before providing personal information.
8. Children's Privacy
Our services are intended solely for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently received information from a minor, please contact us and we will promptly remove it.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be published on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
Raksa Dhamma
29 Phuket Road, Talat Yai, Mueang, Phuket 83000, Thailand